We aim to offer an efficient and effective service and we hope you will be happy with the work we do for you. Should there be any aspect of our service which falls below the standard you expect, please immediately raise your concerns with the lawyer advising you, or with our Director, Dan Jones.
If we are unable to resolve a complaint to your satisfaction within eight weeks, or you are not satisfied with our handling of a complaint, you may be able to complain to the Legal Ombudsman at www.legalombudsman.org.uk or PO Box 6806, Wolverhampton WV1 9WJ.Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from DHJ Legal about your complaint or within a year of the act or omission about which you are complaining occurring (or you becoming aware of it).
If your case involves a breach of Solicitors Regulation Authority (SRA) principles then you may direct your complaint to the SRA. The SRA does not have the power to award compensation for poor service, or to reduce or refund your legal fees. You can also report a law firm to the SRA if there is ever an issue relating to non-payment of professional fees. Details can be found at this link.
